bw55 is committed to protecting the personal information of every Filipino player on the platform. This Privacy Policy explains what data we collect, how we use it, and the rights you hold under the Philippine Data Privacy Act of 2012.
This Privacy Policy applies to all personal data processed by bw55 in connection with:
This Policy applies to Filipino players and to any other individual whose personal data is processed by bw55 in connection with the platform's operations. It does not apply to third-party websites or services that may be referenced on or accessible from the bw55 platform — those third parties maintain their own privacy policies that govern their data processing activities.
bw55 is committed to processing personal data lawfully, fairly, and transparently, in accordance with the Data Privacy Act of 2012 and the principles set out in its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.
For the purposes of the Data Privacy Act of 2012, bw55 acts as the Personal Information Controller (PIC) with respect to the personal data of Players and visitors processed through the bw55 platform. As the PIC, bw55 determines the purposes and means of processing personal data collected through the platform.
bw55 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. Data subjects who wish to exercise their rights or raise privacy concerns may contact the bw55 DPO at the contact information provided in Section 15 of this Policy.
bw55 collects the following categories of personal data from Players and platform visitors. The specific data collected at each stage depends on the nature of the interaction and the regulatory requirements applicable at that point.
| Category | Data Types Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID type and number | Account registration and KYC verification |
| Contact Data | Mobile number, email address, residential address | Account registration |
| Verification Documents | Government-issued photo ID (PhilSys, driver's license, passport, UMID), selfie verification image | KYC verification process |
| Financial Data | GCash account number, Maya account, bank account details, transaction history, deposit and withdrawal records | Payment processing and AML compliance |
| Gaming Activity Data | Game session logs, bet history, win/loss records, bonus usage, wagering activity | Gameplay and responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Platform access and security monitoring |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Preference Data | Game preferences, language settings, responsible gaming limit settings, notification preferences | Account usage and platform customization |
bw55 does not collect sensitive personal information as defined under the Data Privacy Act of 2012 — including racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation — except where specifically required by applicable Philippine law or PAGCOR regulatory requirements and only to the extent strictly necessary for compliance.
bw55 collects personal data through the following methods:
bw55 processes personal data on the following lawful bases as recognized under the Data Privacy Act of 2012:
bw55 processes personal data for the following specific and documented purposes:
bw55 may share your personal data with the following categories of recipients, strictly within the scope necessary for the stated purpose:
bw55 does not share personal data with third parties for their independent marketing or advertising purposes. All third parties engaged by bw55 to process personal data on its behalf are required to enter into appropriate data processing agreements and are contractually bound to process personal data only in accordance with bw55's instructions and applicable Philippine data protection law.
bw55 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure | PAGCOR licensing and AML requirements |
| KYC Verification Documents | Duration of account plus 5 years after closure | Anti-Money Laundering Act obligations |
| Transaction Records | 5 years from the date of the transaction | AMLC reporting and PAGCOR audit requirements |
| Gaming Activity Logs | 3 years from the date of activity | Responsible gaming monitoring and dispute resolution |
| Customer Support Records | 3 years from the date of the interaction | Dispute resolution and service improvement |
| Technical and Security Logs | 12 months from the date of the log entry | Security monitoring and fraud investigation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with bw55's data disposal procedures, subject to any outstanding legal hold or regulatory requirement that necessitates extended retention. Anonymized data that can no longer be used to identify any individual is not subject to retention limits and may be retained indefinitely for statistical and analytical purposes.
bw55 implements technical and organizational security measures proportionate to the risk of harm that could result from unauthorized or unlawful processing, accidental loss, destruction, or damage to personal data. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bw55 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012. Where required, bw55 will also notify affected Data Subjects of the breach and the measures being taken in response.
While bw55 takes every reasonable measure to protect your personal data, no electronic transmission or data storage system can be guaranteed to be 100% secure. Players are advised to use strong, unique passwords for their bw55 accounts and to enable two-factor authentication for maximum protection.
bw55 uses cookies and similar tracking technologies on the platform to support the delivery of its services and to maintain session continuity. The following categories of cookies are used:
bw55 does not use third-party advertising or behavioral tracking cookies that would allow external parties to build profiles of your activity across the internet. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the bw55 platform effectively.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by bw55. These rights may be exercised by contacting the bw55 Data Protection Officer using the contact information provided in Section 15:
You have the right to be informed that your personal data is being collected and processed, including the identity of the Data Controller, the purposes of processing, the categories of data being processed, and your rights as a Data Subject. This Privacy Policy fulfills bw55's obligation to inform you.
You have the right to request a copy of the personal data that bw55 holds about you, together with information about the purposes for which it is being processed, the categories of data held, and the recipients or categories of recipients to whom it has been or will be disclosed.
You have the right to request the correction of inaccurate or incomplete personal data that bw55 holds about you. Corrections to identity and contact data can be initiated through your bw55 account settings; requests for correction of data held for KYC or regulatory purposes must be directed to the bw55 DPO.
You have the right to request the erasure or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the processing is unlawful. This right is subject to overriding legal obligations and regulatory retention requirements that may prevent full erasure of certain data categories.
You have the right to object to the processing of your personal data where bw55 relies on legitimate interests as the lawful basis for processing. Where an objection is upheld, bw55 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that bw55 transmit that data directly to another controller where technically feasible, where processing is based on consent or contractual necessity and carried out by automated means.
If you believe that bw55 has processed your personal data in violation of the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. bw55 encourages Data Subjects to first contact the bw55 DPO to attempt resolution before escalating to the NPC.
Requests to exercise data subject rights will be acknowledged within five (5) Philippine business days and responded to substantively within fifteen (15) business days, or such longer period as may be permitted by the Data Privacy Act and its Implementing Rules. Requests that are manifestly unfounded, repetitive, or excessive may be subject to a reasonable administrative fee or refused.
bw55 takes the protection of minors seriously. The platform's age verification procedures are designed to prevent individuals under 21 from registering accounts and accessing gambling services. If bw55 discovers or has reasonable cause to believe that an account has been registered by or is being used by an individual under the age of 21, the account will be immediately suspended, all balances held pending regulatory review, and the matter reported to PAGCOR as required.
Parents and guardians who believe that a minor in their household may have accessed the bw55 platform should contact bw55 support immediately via live chat or email at [email protected]. bw55 will take immediate action upon receipt of a credible report.
The primary processing of personal data by bw55 takes place within the Philippines. Where personal data is transferred to or accessed from a country outside the Philippines — for example, in connection with cloud infrastructure, game software providers, or cybersecurity monitoring services — bw55 ensures that such transfers are subject to appropriate safeguards as required by the Data Privacy Act of 2012.
Such safeguards may include contractual arrangements with the receiving entity that impose data protection obligations equivalent to those under Philippine law, or reliance on the recipient country's recognition by the National Privacy Commission as providing an adequate level of data protection. bw55 will not transfer personal data to any jurisdiction that does not provide adequate protections without first implementing appropriate safeguards and, where required, obtaining NPC approval.
bw55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR regulatory requirements, or bw55's data processing practices. Updated versions will be published at bw55.club/privacy-policy with the revised effective date clearly indicated at the top of the document.
Where amendments are material — meaning they significantly affect how bw55 processes your personal data or the rights you hold as a Data Subject — bw55 will endeavor to notify registered Players via the email address on file or via a prominent notice displayed on the platform upon next login. Your continued use of the bw55 platform following publication of an amended Privacy Policy constitutes your acknowledgment of the updated terms.
For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by bw55, please contact the bw55 Data Protection Officer through the following channels:
bw55's Data Protection Officer is responsible for monitoring compliance with the Data Privacy Act of 2012, serving as the primary point of contact for Data Subjects exercising their rights, and coordinating with the National Privacy Commission on privacy-related matters. All privacy requests are handled with strict confidentiality.
If you are not satisfied with the response from the bw55 DPO, you may escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph). bw55 fully cooperates with NPC investigations and will respond to NPC correspondence within the timeframes required by applicable regulations.
These principles are not aspirational statements — they are the operational standards that guide every data processing decision at bw55, in compliance with the Data Privacy Act of 2012.
bw55 clearly communicates what personal data it collects, why it is collected, and how it is used. This Privacy Policy is published in plain, accessible English and is available to every visitor and registered Player on the bw55 platform at all times.
Personal data collected by bw55 is used only for the specific, documented purposes stated in this Privacy Policy. bw55 does not repurpose personal data for incompatible uses without first establishing a new lawful basis or obtaining the Player's explicit consent.
bw55 collects only the personal data that is adequate, relevant, and strictly necessary for each stated processing purpose. Information that is not required for the purpose for which it is collected is not retained. Players are not asked to provide data beyond what is genuinely needed.
bw55 takes reasonable steps to ensure that personal data held is accurate and, where necessary, kept up to date. Players are encouraged to review and correct their account information through account settings or by contacting the bw55 DPO where relevant data cannot be self-corrected.
bw55 implements technical and organizational security measures — SSL encryption, access controls, two-factor authentication, and regular security assessments — to protect personal data against unauthorized access, accidental loss, and unlawful processing throughout its lifecycle on the platform.
bw55 is accountable for its data processing activities and maintains documentation of those activities as required by the Data Privacy Act of 2012. The bw55 DPO oversees compliance and serves as the primary contact for Data Subjects and the National Privacy Commission on all privacy matters.
2,800+ certified games, GCash deposits in PHP, and 24/7 Filipino support — all on a PAGCOR-licensed platform that handles your personal data with full compliance with the Philippine Data Privacy Act.